Help Centre

Users can submit support tickets via the contact form or directly through the floating support chat. Administrators view and resolve tickets in the system admin panel. Tickets can be tracked as open, in-progress, or resolved to maintain stellar customer service.

Our AI Assistant is available 24/7 from the chat icon in the bottom-right corner of every page — no account required to start a conversation. It can answer general questions about how click4ble.com works, guide you through publishing or managing a listing, and, if you're signed in, look up the status of your own ads. For anything it can't help with, it will connect you with a member of our support team.

The AI Assistant automatically brings in a member of our support team in a few situations: when you ask to speak with a person, when it isn't confident it can answer your question accurately, or when a conversation has stayed open for a few minutes without being resolved. When this happens, you'll see a message letting you know a support specialist is joining, and the chat header will update to show a human agent is connected. Your conversation history carries over automatically, so you won't need to repeat yourself.

When you click "Buy Now" on a listing, you'll enter your shipping details and pay securely through Stripe — click4ble.com never sees or stores your full card number. Your payment is held safely in escrow rather than being sent straight to the seller. Once the seller ships the item and delivery is confirmed, either automatically through carrier tracking or by you confirming receipt, the funds are released to the seller, minus a small platform service fee (currently 5%). This protects both sides of the transaction: sellers know a buyer has already paid, and buyers know their money isn't released until the item arrives. Peer-to-peer purchases are currently available to buyers paying with a card issued within the EU, in line with regional regulations. Featured-listing upgrades (Extended and Premium tiers) use a separate, standard Stripe checkout, since you're paying click4ble.com directly rather than another user.

Always schedule face-to-face meetups in well-lit, public locations like coffee shops or police station parking lots. Thoroughly test and inspect items before transferring ownership, and avoid using third-party wire transfers. Use the click4ble.com platform to report suspicious interactions immediately.

When publishing or editing a listing using our "Publish Free Ad" tool, check the "Feature Listing" checkbox. This option targets top spots in category searches, highlighting your item with a premium outline to make it stand out.

Every listing is automatically reviewed by our AI moderation system before it goes live, to keep the marketplace safe and trustworthy. If your ad doesn't pass this review, it will be marked as rejected and you'll see a short reason why. You can edit your listing to address the issue and resubmit it for another review directly from your Account dashboard. If you believe your ad was rejected in error, you can also reach out to our support team to request a manual review.

If a seller ships your item through one of our supported carriers (DPD/Speedy, DHL, or FedEx), you can add the tracking number to your order from your Account dashboard under "Parcels". We'll automatically check for delivery updates and mark the order as delivered once the carrier confirms it has arrived, which also releases the held payment to the seller.

You can turn notifications on or off, such as alerts for new messages or price changes on ads you're watching, from your Account dashboard under "Notification Preferences". Email notifications are sent automatically; SMS notifications require you to verify your phone number first.

You can schedule your account for deletion at any time from your Account Settings. Once scheduled, you have a short grace period to change your mind before it's permanently removed, along with your associated personal data. For questions about what data we hold or to exercise other privacy rights, see our Privacy Policy or contact our support team.

The free Basic tier keeps a listing active for 7 days. If you'd like more visibility or a longer runtime, Extended (14 days, priority search ranking) costs €6.50 and Premium (30 days, homepage featured placement plus priority ranking) costs €12.00. You don't need to recreate your ad to get either one: from your Account Dashboard's Ads tab, click "Upgrade" on any active listing, choose a tier, and pay securely through Stripe (card, Apple Pay, or Google Pay). As soon as payment is confirmed, your ad moves to the new tier and its active window resets to that tier's full duration starting from that moment — so upgrading to Premium gives you a fresh 30 days, not extra days tacked onto what was left. You can only upgrade to a pricier tier this way, not switch to a cheaper one, and your listing's content and moderation status are untouched — only the tier and expiry change.